Restaurants and Zomato Battle over Food Safety Policy
businessbriefs.substack.com
Restaurants listed on Zomato’s delivery platform expressed their anger over a new advisory whose that was dubbed “draconian”. Over the years restaurants have become highly dependent on Zomato’s platform for revenue, especially after the onset of the pandemic. Some have adopted a completely digital model, and operate as “cloud kitchens” that only sell food online and have no dine-in options. Over time, the food delivery space has undergone consolidation and has been captured by two players- Zomato and Swiggy. With heavy discounts, quick delivery, and easy refunds, customers have enjoyed the experience. But, restaurants have alleged that these companies have used their dominant position to increase fees, delay payment cycles, implement harsh rules, and hurt the restaurant industry.
Restaurants and Zomato Battle over Food Safety Policy
Restaurants and Zomato Battle over Food…
Restaurants and Zomato Battle over Food Safety Policy
Restaurants listed on Zomato’s delivery platform expressed their anger over a new advisory whose that was dubbed “draconian”. Over the years restaurants have become highly dependent on Zomato’s platform for revenue, especially after the onset of the pandemic. Some have adopted a completely digital model, and operate as “cloud kitchens” that only sell food online and have no dine-in options. Over time, the food delivery space has undergone consolidation and has been captured by two players- Zomato and Swiggy. With heavy discounts, quick delivery, and easy refunds, customers have enjoyed the experience. But, restaurants have alleged that these companies have used their dominant position to increase fees, delay payment cycles, implement harsh rules, and hurt the restaurant industry.